Article 1: Order Cancellation

We begin processing orders 12 hours after they are confirmed. If you change your mind within this 12-hour window, you can contact us at alexis@quicktaupe.com to request a cancellation and an immediate refund. After this period, if the order has been processed and dispatched, the return procedure must be followed.

Article 2: Right of Withdrawal and Returns

In accordance with EU law, you have a period of 14 days from the date you receive your order to exercise your right of withdrawal. This allows you to return the product to us without providing a reason.

Article 3: Return Conditions

For a return to be accepted, the following conditions must be met:

  • The item must be unused and in the same condition in which you received it.
  • It must be returned in its original packaging.
  • You must include a proof of purchase or the order number.

Article 4: Non-Returnable Items

Certain items cannot be returned, including:

  • Intimate or sanitary goods.
  • Gift cards.

Article 5: Return and Refund Process

  1. Contact: To initiate a return, please contact us at alexis@quicktaupe.com. We will verify your order and provide you with the return address.
  2. Inspection: Once the returned item is received, we will inspect it to ensure it complies with our return conditions. We will send you an email to notify you of its receipt and of the approval or rejection of your refund request.
  3. Approval: If your request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. QuickTaupe will not apply any processing fees to the refund.

Article 6: Late or Missing Refunds

If you have not yet received your refund:

  1. First, check your bank account again.
  2. Then, contact your credit card issuer, as there is often a necessary posting time before a refund is officially posted.
  3. Next, contact your bank. If you have completed all of these steps and the refund is still not visible, please contact us at alexis@quicktaupe.com.

Article 7: Sale Items

Only regular-priced items may be fully refunded. Sale items can only be refunded at the promotional price paid.

Article 8: Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us by email and include a photo of the defect.

Article 9: Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned product is received. If the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Article 10 : Shipping Cost

Return shipping costs are covered by QuickTaupe. If you receive a refund, the original shipping costs are included. For any shipment worth more than €30, we recommend using a tracked delivery service to ensure safe receipt.