This policy outlines the terms and conditions for the shipping of any order placed on the quicktaupe.com website. By placing an order, you agree to the terms below, which are designed to ensure full transparency and a positive customer experience.
Article 1: Stock Availability We strive to maintain accurate stock counts on our website. In the event an item you have ordered is out of stock, we will contact you promptly to offer you the choice to either wait for the item to be restocked, select a replacement product, or receive store credit.
Article 2: Shipping Costs Shipping costs are calculated automatically at checkout. These costs are determined by the weight, dimensions, and destination of your order. The amount quoted is final and includes all shipping costs.
Article 3: Order Processing and Dispatch
- Processing Time: Orders are typically processed within two business days upon receipt of payment.
- Business Days: Our teams prepare shipments from Monday to Friday, excluding public holidays.
- Dispatch Time: The dispatch of your order (the handover of your parcel to the carrier) will occur no later than five business days after the order has been processed.
Article 4: Delivery Timeframes Delivery refers to the transit of your parcel to its destination address.
- Standard Timeframes: For destinations in France, the delivery time is generally between 2–5 business days after dispatch. For international orders, this timeframe is typically 4–10 business days.
- Maximum Timeframe: Due to factors beyond our control (e.g., customs delays, carrier logistics), the total delivery period may occasionally be extended. Please contact us if you have not received your order within five weeks of its confirmation.
Article 5: Exceeding the Maximum Delivery Timeframe We are committed to our customers’ satisfaction. If the five-week timeframe is exceeded, please contact us at alexis@quicktaupe.com with your order number. We will provide a fair and prompt solution, such as reshipping your order at our expense or issuing store credit of a higher value than your original order.
Article 6: Change of Delivery Address We can change the delivery address at any time before the order has been dispatched. Once an order is dispatched, no modifications are possible. Please verify your information carefully before confirming your order.
Article 7: Order Tracking As soon as your order is dispatched, you will receive an email containing a tracking link. This link will allow you to track your parcel’s progress in real-time on the carrier’s website.
Article 8: Parcel Damaged or Lost in Transit
- Damaged Parcel: If you notice that your parcel is damaged upon delivery, please refuse it from the carrier, if possible, and contact us immediately. If the parcel was left in your absence, please take photos of it and contact us at alexis@quicktaupe.com.
- Lost Parcel: If tracking information indicates your parcel is lost, please contact us. In the event of a delivery dispute, the delivery confirmation provided by the carrier will be considered definitive proof. We will thoroughly investigate every situation to find an equitable solution.
Article 9: Customs Duties and Taxes For orders shipped within France and the European Union, the prices displayed include VAT (Value Added Tax). For orders shipped outside the EU, any applicable customs duties or other local taxes are the sole responsibility of the customer and may be applied upon receipt.
Article 10: Order Cancellation You may request to cancel your order as long as it has not yet been dispatched. If the order is already in transit, you must follow the procedure outlined in our Return and Refund Policy.
Article 11: Customer Service Contact For any questions regarding your order’s shipment, our customer service team is available at: alexis@quicktaupe.com.
